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Returns + Exchanges

Our products are hand selected and packed just for you, and we have confidence in our delivery provider's ability to get your items to you as you'd like them.  However, if for any reason you are not happy please contact us.  

ONLINE DOMESTIC RETURN POLICY

We offer a 14-day free return policy.  This means that if you are not satisfied with your purchase for any reason, you can return your purchase to us within 14 days of receiving it.  We will issue you a full refund for the price you paid for the item(s).  We must be notified by email of your intention to return an item within 7 days of receipt of your order, and receive the returned item within 14 days of receipt of your order.  All emails can be addressed to info@olilibaby.com

All shipping costs are paid by the customer, unless, the item has been damaged before or during delivery or there there has been some other mistake by our account. We cannot and will not take responsibility for items returned to us without us being notified first and/or items that are returned with a shipping alternative where you can not trace the package.

Please note that refunds will only be issued to the same credit card that was used for the original purchase.  

Please keep  your proof of postage for the returned item(s) - in case the return is lost in transit.  

Returns are discretionary upon inspection of the item once received by us.

ONLINE INTERNATIONAL RETURN POLICY

Items purchased online internationally are eligible for exchange only.  

We offer a 14-day free exchange policy.  This means that if you are not satisfied with your purchase for any reason, you can exchange your purchase to us within 14 days of receiving it.  We must be notified by email of your intention to exchange an item within 7 days of receipt of your order.  All emails can be addressed to info@olilibaby.com

All shipping costs and duties are paid by the customer, unless, the item has been damaged before or during delivery or there there has been some other mistake by our account. We cannot and will not take responsibility for items returned to us without us being notified first and/or items that are returned with a shipping alternative where you can not trace the package.

Returns are discretionary upon inspection of the item once received by us.